Shipping policy

SHIPPING POLICY
Last updated: 07/10/26

Where we ship
We currently ship within South Africa only.

Processing time
Orders are processed within [1 to 3] business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays are processed the next business day. During launches or sales, processing may take a little longer, and we'll let you know.

Delivery times and rates
- Standard delivery to major centres: 2 to 3 business days
- Outlying and rural areas: 5 to 7 business days
- Flat rate shipping: R120 in Gauteng
- Free shipping on orders over R2000

Delivery times are estimates and start once your order has been dispatched, not when it is placed.

Courier
We ship with various couriers, mostly the courier guy. Once your order ships, you'll receive an email with your tracking number and a tracking link.

Delivery address
Please make sure your delivery address and phone number are correct at checkout. Couriers may need to contact you to deliver. We are not responsible for orders delivered to an incorrect address provided by the customer. If a parcel is returned to us because of an incorrect address or failed delivery attempts, we'll contact you to arrange re-delivery, which may involve an additional shipping fee.

Delays, lost or damaged parcels
If your order hasn't arrived within 10 business days of dispatch, or arrives damaged, please email Lala.activewear@gmail.com with your order number and photos (if damaged), and we'll work with the courier to resolve it quickly.

Contact
Questions about shipping? Email us at Lala.activewear@gmail.com