Privacy policy

PRIVACY POLICY
Last updated: 07/10/26

Lala ("we", "us", "our") respects your privacy and is committed to protecting your personal information in line with the Protection of Personal Information Act (POPIA).

Who we are
Lala Modest Activewear
Houghton Estate
Email: lala.activewear@gmail.com

What information we collect
- Contact details: name, email address, phone number
- Delivery and billing address
- Order details and purchase history
- Payment information (processed securely by our payment provider; we do not store your full card details)
- Technical data such as your IP address, browser type, device information and how you use our site (via cookies)
- Information you give us when you contact us or subscribe to our emails

Why we collect it
- To process and deliver your orders
- To communicate with you about your order or enquiries
- To send marketing emails, only if you have opted in
- To improve our website, products and services
- To prevent fraud and meet legal and tax obligations

Who we share it with
We only share your information with trusted providers who help us operate our business, such as:
- Shopify (our online store platform)
- Payment providers (e.g. PayFast)
- Couriers and delivery partners
- Email marketing and analytics providers
These providers may process information outside South Africa. We take reasonable steps to make sure your information remains protected. We never sell your personal information.

Cookies
Our site uses cookies to keep your cart working, remember your preferences and understand how visitors use our site. You can disable cookies in your browser settings, but parts of the site may not work properly.

Marketing emails
We'll only send you marketing emails if you've subscribed. You can unsubscribe at any time using the link in any email, or by contacting us.

How long we keep your information
We keep your information only as long as necessary for the purposes above, and as required by law (for example, for tax records).

Your rights
Under POPIA, you have the right to:
- request access to the personal information we hold about you
- ask us to correct or delete your information
- object to the processing of your information or withdraw your consent
- lodge a complaint with the Information Regulator (South Africa): www.inforegulator.org.za

Security
We take reasonable technical and organisational steps to protect your information. No online system is completely secure, but we work to keep your data safe.

Changes
We may update this policy from time to time. The latest version will always be on this page.