Refund policy

REFUND & RETURNS POLICY
Last updated: 07/10/26

We want you to love your Lala pieces. If you're not happy, here's how returns work.

Returns
You may return an item within 7 days of receiving it, provided that:
- it is unworn, unwashed and in its original condition
- the original tags are attached
- it is returned in its original packaging where possible

For hygiene reasons, items that show signs of wear, washing, odour or damage cannot be accepted.

How to start a return
1. Email Lala.activewear@gmail.com within 7 days of delivery with your order number and the item(s) you'd like to return.
2. We'll reply with return instructions and the return address.
3. Send your parcel back using a trackable service and keep your proof of postage.

Return shipping
Unless the item is faulty or we sent the wrong item, the cost of return shipping is the customer's responsibility. Original shipping fees are non-refundable.

Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 7 business days. Your bank may take additional time to process it.

Exchanges
Need a different size or colour? Email us within 3 days and we'll arrange an exchange, subject to stock availability. If your size is unavailable, we'll offer a refund.

Set discount
If you buy a top and pants using our set discount and return one item, the discount will be recalculated and the refund adjusted accordingly.

Faulty or incorrect items
If your item arrives faulty, damaged, or isn't what you ordered, email us with your order number and photos as soon as possible. In line with the Consumer Protection Act, you have the right to return goods that are defective or unsafe within six months of delivery for a repair, replacement or refund.

Items not eligible for return
- Gift cards
- Items that have been worn, washed, altered or damaged after delivery
- Items without original tags

Contact
Questions? Email lala.activewear@gmail.com